Shipping and Refunds

Shipping, Refunds, Damages and Exchanges policies

 

Order processing times

 

We look to ship all orders within two working days of receipt, subject to availability. Please see details below for delivery times depending on your location.

 

Shipping costs

 

Shipping costs are available on our website, depending on location.

 

United Kingdom:

 

Purchase price Cost Transit Time

Below £100 £5.99 2 to 4 business days

£100 and above FREE 2 to 4 business days

 

 

European Union:

 

Purchase price Cost Transit Time

£0 and above £14.99 2 to 11 business days

 

 

Rest of the world:

 

Purchase price Cost Transit Time

£0 and above £23.99 3 to 17 business days

 

 

Refunds and returns

 

Refunds and returns can be processed within a 14-day period of receiving a Wick Inc product. This is subject to the Wick Inc product being unused and received back to us in the same condition as sent out. If the Wick Inc product has been used (for example the candle has been lit), unfortunately we cannot offer refunds on this item. Before sending your Wick Inc product back to us for a refund, please email us beforehand so we can expect your package. If your request falls in line with this refund and return policy, your funds should be reimbursed within 5 working days.

You can always contact us for any return question at customerservices@wickinc.co.uk

 

Damages and issues

Here at Wick Inc we pride ourselves on the quality of our products therefore please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you have received the wrong item. We will ask for photographs to help us assess the issue and make it right. In this situation you will be requested to send the item back to us and we will reimburse this cost and a new replacement product sent out.

Exchanges

Due to the hand crafted and customised nature of our products we do not offer internet order exchanges, however if you purchase a Wick Inc product from our stall at an event, we are willing to exchange the product at the same event as long as it is still in the same condition that it was sold in.